Live Chat

Live Chat

Increase Leads and Improve Productivity with Live Chat

As a customer, it can quickly become frustrating if you can’t get in touch with a business. When calls are missed, and emails are ignored, you can grow impatient and go on to the next business willing to take your message. Now, as a business owner, how do you think this customer interaction plays out for your overall success? Not well, you might correctly be thinking. But with as busy as you and your employees can get on any given day, it’s challenging to provide the necessary support for new or existing clients. Thankfully, through live chat, a service offered by 309 Marketing Group, you can give your audience the support and attention they need almost immediately!

What is Live Chat?

From the client’s side, live chat is the little pop-up on the bottom of a webpage where you can type in a chat window to talk to a representative. From a business’s perspective, live chat is a helpful tool used to manage the influx of client questions and leads. And by adding this simple widget to your website alone, you can significantly improve your chances of lead generation and client satisfaction.

What are the Benefits?

The convenience and simplicity of live chat aren’t something you should take for granted. Businesses using this service can attend to its benefits firsthand.

  • Keep Potential Leads Engaged – By the time you’re able to get back to a potential client’s message or email, they may have already moved on to the next business. However, with live chat, it allows you to connect with a lead immediately and keep them engaged with your product or service. Furthermore, the American Marketing Association found B2B companies who used live chat saw a 20% increase in conversions.
  • Support Your Audience – So a customer or client does not grow impatient with a lack of response, live chat can offer a quick and straightforward solution. Through this service, a customer can immediately connect with a representative, allowing you to offer a faster and more informal way to answer customer questions.
  • Stay Ahead of the Game – While live chat is becoming more popular, it hasn’t been adopted by a large swath of businesses as of yet. Suffice to say, investing in chat now can put you ahead of your competitors! Your responsiveness and customer support through this service can put you leagues ahead of other similar businesses.
  • Increase Productivity –It can take more than a few minutes to write up a proper email response. And phone calls can go on longer than what is necessary. However, live chat is easy for anyone to use and doesn’t take much effort to manage. Thus, you can engage more with your audience while continuing to stay productive with other tasks.
An illustration of a woman on a computer using a headset, representing live chat

Give Live Chat a Try!

Implementing live chat on an existing website is a straightforward process and something the website developers at 309 Marketing Group can do with ease. Moreover, compared to other extensive online marketing efforts like Search Engine Marketing or Social Media Campaigns, chat is a reasonably affordable option. And, if you don’t think this service is working for you, it’s as simple to deactivate as it is to activate. So why not work with the team at 309 Marketing Group and give live chat a try?

If you’d like to learn more about live chat or our other online and traditional marketing services, give the team at 309 Marketing Group a call today. You can contact us at 309-228-9640 to schedule a consultation. Also, we are located at 311 SW Water Street, Unit 201 Peoria, IL 61602.

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